Really good service and helpful.
Really good service and helpful.
On arrival to collect the new car it was presented in immaculate condition and Tina explained all the cars functions in a clear and concise manner
Every time we go it always the same brilliant friendly service
The manager Simon is superb! And Joe the sales executive is just fantastic I couldn't fault him.
Polite, efficient and good customer working facilities while I waited.
Polite, informative and caring team. Even made sure I had a bottle of water to take with me for my onward journey !!
Dan was able to make a case to BMW and through that they made a financial contribution to the labour costs of replacing the engine (50/50) and the engine was replaced free of charge
Good CommunicationFriendly Staff,
Everything went to plan and I was kept informed.
The staff and mechanics are always attentive to my requirements and act quickly to resolve them.
Very efficient service. Good booking and reminder service
The car feels better.
Joe was very helpful
Very efficient service, no longer than they said it would be plus the ability to work with wifi while waited was very helpful.
It passed its MOT again
Every time my Countryman comes in I am loan a nice MINI and the work is done on time and to my satisfaction. If there is any unexpected work needed then I am updated and politely informed to what is the best course of action.
Staff are always very polite and helpful, and do there best to provide a stress free experience
Phone call at approx 2pm to say service was complete, but I could collect it at 5 after it was washed. I told them to forget the wash, why would you drive through rush hour if you don't need to.
High level of work completed, complimentary vac and wash also done to high standard.
Although I was told how busy they are, I was disappointed that my Mini wasn't cleaned. I was told, by Dan, that I could drop it off another time to have it cleaned, I just don't have the time to do that.
Job competed on time
We were very satisfied with knights mini and would of given 5 but could not get the marker go any further
The staff were not pushy & let me make decisions in my own time. They were knowledgable about the car & took time to link in my phone & show me the controls etc. When I had a query they rang me back to check if the car was still ok & advise given.
Everything from start to finish was completed with the highest standards of communication & workmanship
The warranty work was carried out in the time stated and further updates were completed as the car was there. The standard of work completed on the car was excellent. The customer experience was great (as stated above).
Friendly reception and quality surroundings. Complimentary wash was appreciated.
As above, only a small point but it is annoying that it keeps happening.
the service was fast and efficient and I was told the car would be washed and valeted on my picking it up. I gave fair warning of my arrival based around another appointment but the car was not ready on time and I was forced to leave with it unwashed
The above action meant our 2 cars making 4 visits to take and pick up the mini and I feel we've been charged twice for labour for their mistake.
I have always received fantastic customer service feom Mini. The staff are very professional and really go out of their way to help with any problem no matter how big or small.
Had trouble getting correct tyre pressures after message appeared. They fitted me in that same day and sorted it out.
Carried out the service in a timely manner with a complimentary wash and internal clean
Helpful staff and good communications concerning the repair and repatriation of our car to Scotland.
Did everything, very thorough
First class service
Always a great experience, only downfall is that I bought it in for a service and was told I needed to bring it back due to a recall. This is my second recall in 2 years and would have appreciated the fault could have been fixed while the service was
I needed an MOT & Service. All the problems I faced were solved by your expert staff.
Mini contacted me to arrange a suitable appt and the time slot proved very convenient. The wash and vac was appreciated.
Extremely professional and friendly staff. Comfortable waiting area with drinks. Also, the work was done in a timely manner.
Nothing too much trouble
Excellent customer service
Was MOT. Called very quickly to discuss problem and corrected real quick.
E belle to service and staff
Collected the car punctually, carried out the courtesy upgrade and returned it washed and vacuumed - you can't fault service like that