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Customer Reviews.

service

5

Courtesy car provided at very short notice many thanks and lift home no questions asked

09 August 2017

service

4

With no verified check list, I've no idea what has been done. I only know the car runs well.

08 August 2017

service

5

Very satisfied with the service

07 August 2017

service

5

The work was completed on time and as had been stated

05 August 2017

service

5

Fast and efficient.

04 August 2017

service

2

had to top oil up after service, didn't look like oil filter plastic top had been removed, same with oil filler cap.

03 August 2017

service

4

Friendly knowledgeable staff

02 August 2017

service

5

Staff, mainly Kate Proud, were very helpful throughout the service and helped with finding out more info about my car.

01 August 2017

service

5

Everyone was very nice, from the person on the phone, the receptionist to the person who sorted out the problem

01 August 2017

service

5

Staff were most attentive and very knowledgable relating to the matter concerned.

31 July 2017

service

5

Kept informed throughout.

31 July 2017

service

5

Everything done to a high standard

28 July 2017

service

1

My car was booked in twice - first for brake pads (and maybe disks). I waited an hour, and then was told disks required but not in stock. I was booked in again, and second time I waited 1.5 hours, and then told, again, that disks not in stock.

28 July 2017

service

5

I took the car in at a pre-arranged date and time suitable for me. Waited whilst the work was done and was ready on time. I was offered drinks etc and able to wait in a comfortable area with TV and magazines etc. Serviced was discussed afterwards.

28 July 2017

sales

5

Tina was excellent . Regular communication with updates on production and delivery of my mini .

22 July 2017

sales

5

Good, responsive service

22 July 2017

service

4

See above

21 July 2017

service

5

AMAZING

20 July 2017

service

4

undriveable run flat tyre replaced and loan car provided to enable me to continue my business

19 July 2017

service

5

Fitted in last minute around me and the coffee bar was great! Kate was absolutely fantastic on the day!!!

18 July 2017

service

5

Because I am completely satisfied!.....

18 July 2017

sales

5

Joe and Simon at Knights MINI always make every visit an interesting and enjoyable one! They are willing to help with any queries I have and are happy to go out of their way to help me out.

15 July 2017

service

4

The car was well looked after. The only issue was scuffing on the driver's door that was a known issue and this was not pointed out to me at the end of warranty check. I had to raise it when returning for mot

07 July 2017

sales

5

This is my second Mini from the same dealer and the same salesperson, Andy Waterhouse of Knights, North Staffordshire. He is friendly, extremely helpful and goes the extra mile to make sure we're happy with our whole Mini purchasing experience.

04 July 2017

service

5

The service was excellent

03 July 2017

service

5

Very helpful

20 June 2017

service

5

Able to book car in next day, polite and friendly service, excellent coffee and facilities. Service rep was brilliant.

12 June 2017

service

5

Friendly, really helpful sorted the problem.

12 June 2017

sales

5

Went smoothly, sound advice and kept up to date with progress

12 June 2017

service

5

It was excellent

10 June 2017

sales

5

We were looked after well, always offered a drink on arrival. The one thing we picked up as a negative would be with the factory as we wished to make a minor change but were not allowed by them

10 June 2017

service

5

As always the staff at Knights Mini are always pleasant efficient and helpful

07 June 2017

service

5

Tina and Simon were so helpful and took a great deal of time explaining things to me and were so polite and committed to their jobs and this shone through.After now picking the car up on 02.06.17...I know I have definitely made the right decision.

03 June 2017

service

5

Always great service, starting in the meet and greet desk, very warm welcome and makes you feel a valued customer and treated as an individual.

03 June 2017

sales

4

Unfortunately there was a mix up with an appt but it was rectified but it meant me waiting around for 30 mins then leaving. I did receive an apology but at the time it was rather frustrating and left in rush hour traffic!

03 June 2017

service

5

Excellent & professional all times

02 June 2017

sales

5

Good service and excellent communications

31 May 2017

sales

5

Great service, issues with the new vehicle were resolved

24 May 2017

service

4

I thought the cost was very high. I was quoted 319 for a service and MOT, but when checking in I was told the MOT was an additional £29. This was quickly rectified without fuss. I was then told I would need brake fluid at additional £75.

19 May 2017

service

2

The chrome trim on my handbrake lever was broken